Terms and Conditions

Orders require a check prepayment or a credit card deposit.

Orders are shipped FOB point of origin and customer pays delivery and handling.

All artwork must be approved in writing prior to production.

Screen printed products or any other imprinted products can not be returned unless there is a quality issue.  All returns must be approved by our sales department and a RA (Return Authorization) returned with the shipment.  Returns must be received by us within 15 days of the original shipment.

Orders cannot be cancelled once imprinting begins.  Cancelled or refused orders will incur a 20% fee, plus any applicable freight and screen charges.

Prices are subject to change without prior notification.

Orders are binding upon HERBAL HEATING PADS only after acceptance by HERBAL HEATING PADS.

All orders are subject to a 5% over-run or under-run and will be shipped and invoiced accordingly.

Normal production time is 2-3 weeks after receipt of customer approved artwork.

All credit card and debit card transactions will be "pre-authorized" to insure availability of credit and funds.  This process results in a temporary hold and subsequent release of funds that may take up to 30 business days based on the customer's bank's policies.

All orders shall be deemed shipped complete and accepted in total by customer when customer receives delivery from HERBAL HEATING PADS, UPS, FedEx, USPS, or any other party designated by HERBAL HEATING PADS.

HERBAL HEATING PADS cannot be held responsible for any incidental or consequential damages resulting from ship date variances, natural disasters, equipment, or utility failures or for any other reason.